We have to look outside of our boxes to realize the bigger picture in life. Many of our products come from a crossed the globe, we do not primary just buy American products. When you have a product that could not only benefit yourself but many other people worldwide, you work hard to market that product and make it accessible to everyone. One way to make you stand out from normal marketing is your customer service team. A lot of people have turned to automated and not user friendly software systems to control and monitor complaints and general questions. Most of the time we get so frustrated that we turn to the internet in search for our answers.
Accu-Cut knows the value in every question that needs to be asked, we pride ourselves on reliable and friendly staff who knows your needs and want to help with a personal touch. Real people who really want to assist you and most trouble shooting can be handled over the phone. Even though our days seem to run out and we all feel like we don’t have enough time in the day, the one thing that you must realize is that people are not robots and find comfort in hearing a live person care about their issues. You will receive more calm and collected people because they know you will take care of them and they can hear it in your voice how passionate you are about your product.
We service all of North American and some parts of Europe; we gain so much self-satisfaction knowing that our carpet cutting machines have expanded the globe and helped so many people have productive and prosperous days. As valued team member’s each one of our consumers have full access to our parts and services department, our team know these machines like the back of their hand. They also are responsible for refurbishing each Carpet cutting machine to the highest standards before being shipped off. To have a large customer base such as ours we know a friendly voice and knowledgeable employees make the world of difference. We always offer live support either via phone or face-time, we make sure that we get these issues resolved quickly and effortlessly. Ask about our Preventative Maintenance Plan to save you money in the long run when doing tune ups or simply getting discount on service calls and parts.
By Trevor Brockie